Car Rental Guide
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4.6 / 5
Why do you need my flight number?
When you make your reservation, we will always ask to provide the flight number. It is important for the local rental car supplier, so they can know when you will arrive. If they see that your flight is delayed they will normally keep the car until your arrival. It is also very important to leave the flight number on the reservation if you have an option MEET AND GREAT. What's that mean it means that rental car representative will wait for you in the arrival hall holding a poster with your name in order to lead you to the car. Your flight number most likely contains two letters and 4 numbers. If you are not coming in by flight, you can enter 0000 to be able to make the reservation online.
What does MEET & GREAT mean?
MEET & GREAT is a service offered by the car rental company in case they do not have an office at the airport. In this case, the car rental agency does not provide the exact address of the office. MEET & GREAT means that one of the local car rental representatives will wait for you in the arrival hall holding a poster with your name. As soon as you meet the agent at the airport, he will lead you to the car or to the local office. If you do not find them or you do have any delay, please call the number from your confirmation voucher.
How long it takes to unblock the deposit?
There is a security deposit blocked on your credit card meanwhile the rental. It will be unblocked on the safe return of the car. In case of any damages caused during your car rental period, a certain amount can be discounted from your deposit. The amount of blocked security deposit may last up to 20 working days to appear back on your credit card. This process totally depends on the banks involved. If 20 days passed and you still not see the security deposit amount at your account we recommend contacting car rental agency direct.
How are rental prices calculated?
Please be advised as an online car rental broker our prices can changing constantly. Since we are working with different local companies, we can negotiate the prices better and do have most likely better rates than the local companies. However, our rental day is based on 24 hours. We do not rent cars per hour. If you wish to rent a car for a few hours only you have to pay a full rental day. For instance, if you decide to pick up the car at 10:00 am and drop it off the same day at 22:00 pm you will still be charged for 24 hours rental as we do not provide rates for half day.
Do I have to leave deposit for car rental company renting the car in Mexico City?
On arrival by the local car rental company, you have to provide a credit card in your name. A security deposit will be blocked for the rental period. The deposit is usually the same amount as liability excess of Collision Damage Waiver. As soon as you return the car in the same condition as it was recollected the security deposit will be unblocked. In case that you cause some damage, you will be charged from your deposit. Please note that the amount of the deposit depends on the car category and the local rental car agency. The amount of deposit you will find in the terms and conditions of the particular car.
[EST] Mon - Fri: 03:00 - 16:00 Sat - Sun : 03:00 - 11:00
[GMT] Mon - Fri: 08:00 - 16:00 Sat - Sun : 08:00 - 16:00
The deposit for the same amount as the rental has not been released. the amount is blocked but it has taken 5 days and the amount is still there.