Car Rental Guide
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4.6 / 5
Can I add an additional driver to my booking?
Yes, the additional driver can be added to your reservation on arrival to the local office. Some of the local suppliers charge an additional cost. Please, be advised that the cost of the service depends on the local car rental supplier and can be different for each agency. In order to see the prices for the additional driver, please check the terms and conditions for this particular quote. All additional drivers must reach age restrictions and provide a valid drivers license on arrival to the local office. Also, the additional driver is obligated to present an international driver´s license if it is required. All drivers must be presented at the local office at the moment of picking up the car.
What is Collision Damage Waiver with excess?
Collision Damage Waiver it is a damage insurance coverage that is available and usually included in the rental rate. The Collision Damage Waiver most likely has an excess amount, which you will be responsible for. The security deposit will be blocked at your credit card on arrival at the local office. The deposit is an amount for which you can be held liable in case of damage/theft of the vehicle. It means that the particulate amount of money can be taken from the blocked if you cause any damage to the car during the car rental period. Damage to or loss of tires, windscreens, glass, and undercarriage may not be covered by the Collision Damage Waiver. When the car is returned in the same conditions as it was picked up from the office your security will be unblocked.
What does MEET & GREAT mean?
MEET & GREAT is a service offered by the car rental company in case they do not have an office at the airport. In this case, the car rental agency does not provide the exact address of the office. MEET & GREAT means that one of the local car rental representatives will wait for you in the arrival hall holding a poster with your name. As soon as you meet the agent at the airport, he will lead you to the car or to the local office. If you do not find them or you do have any delay, please call the number from your confirmation voucher.
How long it takes to unblock the deposit?
There is a security deposit blocked on your credit card meanwhile the rental. It will be unblocked on the safe return of the car. In case of any damages caused during your car rental period, a certain amount can be discounted from your deposit. The amount of blocked security deposit may last up to 20 working days to appear back on your credit card. This process totally depends on the banks involved. If 20 days passed and you still not see the security deposit amount at your account we recommend contacting car rental agency direct.
What is going to happen if I cause a damage to the rental car?
The driver is responsible for any damage on the rented car. The amount can be up to the blocked deposit on your credit card. For any accident caused, you will need to get a police report. Please also contact directly the local rental car agency. They will instruct you what is the procedure. If you don't have taken out any extra insurance, you might be charged up to the deposit amount blocked on your credit card. If you have a full comprehensive refund insurance, please ask for the invoice of the damage by the local company. With the invoice, you can request a refund by the insurance.
[EST] Mon - Fri: 03:00 - 16:00 Sat - Sun : 03:00 - 11:00
[GMT] Mon - Fri: 08:00 - 16:00 Sat - Sun : 08:00 - 16:00
The deposit for the same amount as the rental has not been released. the amount is blocked but it has taken 5 days and the amount is still there.